TexFlex

General Questions

What is a TexFlex Flexible Spending Account (FSA)?
A TexFlex flexible spending account (FSA) is a tax saving program regulated by the Internal Revenue Service (IRS). You can have a set amount of money deducted from each paycheck before taxes, which lowers your taxable income and the amount you pay in federal income taxes.

The amount you have taken out is called a contribution. Your contribution is placed in an account for you. You pay for eligible expenses out of that account, either by using a debit card linked to the account or by submitting claims for eligible expenses. (The IRS decides which expenses are eligible.)

FSAs have a use-it-or-lose-it rule, which means you could forfeit at least some of the money in your FSA(s) if you don’t spend it during the plan year (September 1 – August 31). So, it is important to review your election amount(s) and ensure they do not exceed your planned expenses for the year. To learn how you can avoid forfeiting your FSA funds, see “How much can I contribute?” and “Carryovers and the Dependent Care Grace Period” below.

Following is a list of common eligible expenses for each type of TexFlex FSA or you can view a more detailed list.

Health care FSA

• Eligible out-of-pocket medical, dental, vision, hearing and prescription drug expenses that your insurance doesn’t cover, such as copays and coinsurance
• Over-the-counter drugs, medicine and supplies

Limited-purpose FSA

• Eligible dental and vision expenses that your insurance doesn’t cover like glasses, contacts, laser eye surgery, dental exams and orthodontia/braces

Dependent care FSA

• Child day care for children under age 13 that allows you or your spouse to be gainfully employed, actively seeking gainful employment or a full-time student
• Before- and after-school care or summer day camps for children under 13
• Adult day care for an adult tax dependent who is incapable of self-care

Dependent care expenses are eligible for TexFlex if the dependent is:

• claimed by you as a federal income tax exemption,
• residing in your household, and
• under age 13, or physically/mentally incapable of self-care.

For more information about qualifying dependents, refer to  IRS Publication 503.

Who can enroll?
All benefits-eligible active employees and return-to-work retirees with active employee benefits can enroll in the health care and dependent care FSAs. Only Consumer Directed HealthSelect participants can enroll in the limited-purpose FSA.

Retirees are not eligible to enroll in TexFlex, but they can continue to pay for eligible expenses with any remaining funds in their accounts when they retire.

Participation in the TexFlex program is voluntary.

You don’t have to enroll in a Texas Employees Group Benefits Program (GBP) medical, dental or vision plan to participate in the TexFlex health care FSA or dependent care FSA.

Note: If you are enrolled in Consumer Directed HealthSelect, you cannot have a health care FSA, but you can have a limited-purpose FSA for eligible vision and dental expenses.

When can I use my FSA funds?
With a health care or limited-purpose FSA, your entire election amount is available for you to use on September 1 (or, if you’re enrolling as a new hire or after a qualifying life event, your first day in the program), even though you haven’t contributed the full amount.

The dependent care FSA works much like a checking account -- the money has to be deducted from your paycheck and deposited into your TexFlex account before you can use it. Dependent care services must be received by the eligible dependent before filing your claim for reimbursement.

Who will be the TexFlex administrator for Plan Year 2022?
PayFlex^® will be the TexFlex administrator for Plan Year 2022, which starts on September 1 and ends August 31, 2022.

If you have questions about your TexFlex FSA(s) on or after September 1, you can call PayFlex customer service toll-free at (866) 353-9839 (TTY: 711). Representatives are available Monday through Friday, 7 a.m. to 7 p.m. CT, and Saturday, 9 a.m. to 2 p.m. CT, excluding holidays.

You may also want to visit the TexFlex website at www.TexFlexERS.com to:

• Review program resources
• Learn about your FSA and any updates
• Manage your TexFlex account

How can I save with TexFlex Flexible Spending Accounts (FSA)?
TexFlex FSA contributions are deducted from your paycheck before taxes. This pre-tax deduction lowers your taxable income, so you pay less federal income tax and Federal Insurance Contributions Act (FICA) tax, saving you money. Below is an example of the potential savings.

Note: This example shows tax savings for a single taxpayer with no dependents. Actual savings will vary based on your individual tax situation.

How do I enroll or change my contributions in TexFlex?
You can enroll in an FSA:

• during your Summer Enrollment phase;
• within 31 days of a qualifying life event (QLE), such as marriage, birth, etc.; or
• within 31 days of your date of hire.

Once you enroll in the program, your participation will automatically continue into the next plan year. You can make changes to your enrollment or your annual contributions during Summer Enrollment. You may increase (up to the annual maximum) or decrease your contribution during the plan year, without waiting for Summer Enrollment, only if you experience a qualifying life event.

If your child turns 13 during the plan year, you can change the contributions to your TexFlex dependent care FSA within 31 days of their birthday.

Can I move my funds into different accounts?
No. Each account is a separate plan, which means you cannot transfer funds between accounts.

Do I need to re-enroll each year during Summer Enrollment?
If you do not make any changes to your TexFlex elections during Summer Enrollment, you will be automatically re-enrolled at your previous election amount.

If the IRS increases the annual maximum contribution amount from one year to the next, your contribution amount will not automatically increase. You will need to change your contribution election during Summer Enrollment or with a qualifying life event.

You should review your elections every year to make sure your contributions don’t exceed your planned expenses. For Plan Year 2022:

• You can carry over up to $550 in unused health care or limited-purpose FSA funds to Plan Year 2023. You will forfeit any remaining amount above that $550 limit.
• For the dependent care FSA, you will forfeit any unused funds left in the account after November 15, 2022, the end of the grace period.

You can learn more about the carryover and grace period below.

How much can I contribute?
Below are the Internal Revenue Service (IRS) annual minimum and maximum contribution amounts for Plan Year 2022. You decide how much of your paycheck to contribute to your FSA. The IRS can change minimums and maximums from year to year.

Minimum/Maximums

*If you and your spouse each have a dependent care account, you are limited to $5,000 between the two of you.

Keep in mind, the federal Consolidated Appropriations Act allows for all remaining health care, limited-purpose and dependent care funds to carry over from Plan Year 2021 to Plan Year 2022. There is no minimum or maximum carryover amount. This means participants will not forfeit any funds remaining in any of their TexFlex FSA(s) after August 31, 2021. Instead, any money left in their TexFlex accounts on September 1, 2021 will carry over into Plan Year 2022. Because the IRS is allowing a carryover in the dependent care account, there will be no grace period at the end of Plan Year 2021. These are changes from the previous carryover limits established by the IRS. They apply only to Plan Year 2021 funds going into Plan Year 2022. The minimum and maximum carryover for health care and limited-purpose FSAs, and the dependent care grace period will be back in place at the end of Plan Year 2022.

For Plan Year 2022 (September 1, 2021 – August 31, 2022):

• Health care and limited-purpose FSA participants can carry over up to $550 in unused Plan Year 2022 funds to Plan Year 2023.
• Dependent care FSA participants cannot carry over any funds into Plan Year 2023. Instead, they will have a 2½-month “grace period”— through November 15, 2022— to spend any Plan Year 2022 funds left in their FSAs after August 31, 2022.

To learn more about carryovers and the dependent care FSA grace period, see frequently asked questions below.

Are there fees for TexFlex accounts?
There are no administrative fees for TexFlex accounts for Plan Year 2022 (September 1, 2021 – August 31, 2022). In addition, a debit card is provided at no cost for health care and limited-purpose FSA participants.

What happens to my TexFlex FSA if I leave state employment?
When you terminate employment, you can only submit claims for eligible expenses incurred through your termination date.

You have the option to continue participation in your TexFlex FSA through COBRA and could file claims for eligible expenses incurred throughout your participation. Your contributions will be made after tax.

If you have a TexFlex debit card, it will be deactivated on the last day of the month in which your employment ends.

Do I have to enroll in a TexFlex limited-purpose FSA if I enroll in Consumer Directed HealthSelect?
If you enroll in Consumer Directed HealthSelect, you do not have to enroll in a TexFlex limited-purpose FSA. However, if you are new to Consumer Directed Health Select and have funds remaining in a TexFlex health care FSA on September 1, 2021, the Employees Retirement System of Texas (ERS) will open a TexFlex limited-purpose FSA for you. Your remaining health care FSA funds will be moved to the limited-purpose FSA because IRS rules do not allow participation in both a health care FSA and a health savings account (HSA) at the same time. You can use the funds in your limited-purpose FSA on eligible dental and/or vision expenses and save your HSA funds for other health care expenses.

Carryover, Grace Period and Run-out Period

What is the TexFlex flexible spending account (FSA) carryover, grace period and run-out period?
Carryover is a feature that allows TexFlex health care or limited-purpose FSA participants to carry over unused funds from one plan year to the next. The grace period allows dependent care FSA extra time to use FSA funds after the plan year ends. The run-out period gives you more time to submit claims for eligible expenses that you incurred during the plan year. The carryover, grace period and run-out period can help you avoid forfeiting your FSA funds so you can make the most of your TexFlex FSA benefit.

In Plan Year 2021, the IRS removed the carryover limits and dependent care FSA grace period due to the COVID-19 pandemic. This allowed all FSA participants to carry over any unused funds from Plan Year 2021 to Plan Year 2022.

The carryover minimums and maximums and grace period will be back in place for Plan Year 2022:

• The health care and limited-purpose FSAs allow participants to carry over up to $550 in unused funds from Plan Year 2022 to Plan Year 2023. The minimum carryover amount is $25 if you do not re-enroll for the next plan year. Any unused funds over $550 will be forfeited.
• The dependent care FSA does not allow any funds to carry over. Instead, there’s a 2½-month grace period after August 31 in which participants can spend unused funds on eligible expenses. Plan Year 2022 funds not spent by November 15, 2022 will be forfeited.

The following chart summarizes the carryover, grace period and run-out period for FSAs.

Is there a carryover minimum?
If you do not re-enroll in a TexFlex health care or limited-purpose FSA during Summer Enrollment, the minimum carryover amount is $25. You will forfeit any funds less than $25 remaining in your account on September 1, 2022 if you do not re-enroll.

Which accounts include the carryover?
Due to the COVID-19 pandemic, the federal government is allowing unlimited carryovers in all three types of FSAs for Plan Year 2021. As a result, there will not be a Plan Year 2021 grace period for the dependent care FSA.

The carryover minimums and maximums and grace period will be back in place for Plan Year 2022:

• The health care and limited-purpose FSAs allow participants to carry over up to $550 in unused funds from Plan Year 2022 to Plan Year 2023. The minimum carryover amount is $25 if you do not re-enroll for the next plan year. Any unused funds over $550 will be forfeited.
• The dependent care FSA does not allow any funds to carry over. Instead, there’s a 2½-month grace period after August 31 in which participants can spend unused funds on eligible expenses. Plan Year 2022 funds not spent by November 15, 2022 will be forfeited.

Who is eligible for carryover?
You must be a TexFlex health care or limited-purpose FSA participant on the last day of plan year to have a carryover.

Only health care and limited-purpose FSA participants can carry over up to $550 to Plan Year 2023. There is a minimum carryover amount of $25 if you do not re-enroll in the new plan year.

Dependent care FSA participants will have a 2½-month grace period to spend unused funds after August 31, 2022.

Does the amount I carry over change the amount I can contribute to the health care FSA?
No. You can still contribute up to the IRS maximum contribution limit each plan year. If you have a carryover amount, it will be added to the amount you elect to contribute to the TexFlex health care FSA. Be sure that your election and carryover amount don’t exceed your planned expenses.

Example: Let’s say you plan to spend $2,500 on health care expenses in Plan Year 2022. You also have $1,000 in unused health care FSA funds from Plan Year 2021. That amount will carry over to Plan Year 2022. Based on this information, your Plan Year 2022 election amount should not exceed $1,500 to help avoid forfeiting funds at the end of year.

Note: You can contribute up to the IRS maximum of $2,750. Just know that health care and limited-purpose FSA participants can carry over only up to $550 in unused funds from Plan Year 2022 to Plan Year 2023. Any amount above that limit will be forfeited.

What happens to my TexFlex health care FSA balance if I’m enrolled Plan Year 2021 and don’t participate in Plan Year 2022?
Any unused funds from Plan Year 2021 will carry over to Plan Year 2022. You can use your TexFlex debit card to access your health care or limited-purpose carryover balance. You cannot use the TexFlex debit card for dependent care expenses. You must pay with cash, check or credit card and submit a claim to PayFlex for reimbursement.

For Plan Year 2022, you can carry over up to $550 in unused funds from Plan Year 2022 to Plan Year 2023. The minimum carryover amount is $25 if you do not re-enroll in the new plan year. Any unused funds over $550 will be forfeited.

Does the carryover apply to the TexFlex dependent care FSA?
Due to the COVID-19 pandemic, the federal government is allowing unlimited carryover for a dependent care FSA from Plan Year 2021 to Plan Year 2022.

For Plan Year 2022, the dependent care FSA will not allow any funds to carry over to Plan Year 2023. Instead, there’s a 2½-month grace period after August 31 in which participants can spend unused funds on eligible expenses. Plan Year 2022 funds not spent by November 15, 2022 will be forfeited.

When will my carryover balance from Plan Year 2021 be available in the new plan year?
Carryover funds from Plan Year 2021 will be available with PayFlex on September 20, 2021, following a blackout period – a time in which the funds are transferred to the new plan year and are unavailable to the participant. If you incur expenses during the blackout period, you can file electronic and paper claims for those expenses and be reimbursed when the funds become available.

Does my carryover balance expire?
No. You can use your carryover amount until you leave employment or exhaust the funds. You have until December 31 to submit claims incurred before your termination date. Keep in mind you can carry over only a certain amount each year, and after Plan Year 2021, only in a health care or limited-purpose FSA. The maximum carryover amount is set by the IRS and could change from year to year.

Can I use my TexFlex debit card to access my carryover funds?
You can use your debit card to access your carryover funds from Plan Year 2021 on September 20, 2021, after a brief blackout period. The blackout period allows time to process claims to ensure your carryover balance is accurate. If you get a bill for expenses incurred before August 31, you should pay out of pocket and then file a claim for reimbursement during the runout period (until December 31). Do not use your debit card to pay for prior year expenses.

Will my TexFlex debit card have my carryover balance?
Yes. Your TexFlex debit card will have your carryover balance after the blackout period, whether you continued your participation in the TexFlex health care or limited-purpose FSA or not, as long as you are actively employed.

If you terminate employment September 1, 2021 through August 31, 2022, you can still file claims with TexFlex for your carryover balance; however, you will no longer be able to use the debit card.

You cannot use the TexFlex debit card for dependent care expenses.

If my employment ends before August 31 and I elect to continue participation in my FSA through COBRA, will my balance carry over?
If you leave employment before August 31, you would need to continue your participation in the TexFlex health care or limited-purpose FSA until August 31 through COBRA for your balance to carry over. Otherwise, you won’t be eligible for the carryover and any funds in your account after the run-out period ending December 31 will be forfeited. You do not have to continue your participation if you don’t want to.

If you have funds remaining in your dependent care FSA when you leave employment, you should contact PayFlex to learn your options.

Once you leave employment, you can no longer use your TexFlex debit card. You would need to submit claims for your eligible expenses. You can do this online, through the PayFlex Mobile^® app or complete a paper claim form and fax or mail it to PayFlex.

TexFlex transition to PayFlex

Starting September 1, 2021, PayFlex is the new third-party administrator for TexFlex flexible spending accounts (FSAs). What does this mean for TexFlex FSA participants?
PayFlex will manage and support the TexFlex health care, limited-purpose and dependent care flexible spending accounts (FSAs).

Here’s what you need to know if you are currently enrolled in a TexFlex health care, limited-purpose or dependent care FSA:

• If you want to continue participating in your FSA(s) at the same contribution amount(s) in Plan Year 2022, you don’t need to do anything. Your elections will continue into the new plan year, with PayFlex becoming the administrator for all TexFlex health care, limited-purpose and dependent care funds on September 1.


• If you want to change your contributions for Plan Year 2022, you can do that during your Summer Enrollment phase.


• If you want to stop participating in TexFlex in Plan Year 2022, you should change your election during your Summer Enrollment phase.


• Whether you continue participation or elect not to participate in Plan Year 2022, your FSA(s) will be subject to the following rules.
  • Any funds left in dependent care, health care or limited-purpose FSAs after August 31, 2021 will carry over to the new plan year after a brief blackout period. The blackout period allows time for the settlement of any end-of-year claims. After the blackout period, PayFlex will load your carryover funds for use beginning in Plan Year 2022.
  
  
  • For Plan Year 2021 dependent care FSAs, there will not be a grace period (more time to incur expenses through November 15) after August 31, 2021. Instead, you can carry over all unused dependent care funds from Plan Year 2021 into Plan Year 2022.
  
  
  • The unlimited carryover for all FSAs and suspension of the dependent care FSA grace period are only for Plan Year 2021. For more information, see “What are the rules for unused FSA funds?” below.
  
  
  • As in every plan year, you will have until December 31, 2021 to submit claims for eligible expenses incurred in Plan Year 2021.
  
  
• If you want to manage your FSA(s) or submit claims online in Plan Year 2022, you will need to set up a new online account at www.TexFlexERS.com. You also will be able to use the PayFlex Mobile^® app.

I have a Letter of Medical Necessity with WageWorks. Do I need to submit a new one to PayFlex?
All active Letters of Medical Necessity currently approved by WageWorks will expire on August 31, 2021. If you currently have an approved Letter of Medical Necessity on file with WageWorks, you will need to get the new Letter of Medical Necessity form from PayFlex, complete it and send it back to PayFlex for review. The new form is available at www.TexFlexERS.com.

Why is ERS making the change to PayFlex?
ERS is required to rebid the administration of its benefit programs on a regular basis. This helps keep costs reasonable and benefits competitive. ERS determined that PayFlex offered costs savings and an enhanced customer experience for TexFlex participants.

Will my Plan Year 2021 FSA payroll deductions continue through the end of the plan year?
Yes. Your payroll deductions will continue without interruption through August 31, 2021.

Is there a “transition” or “blackout” period when TexFlex moves my carryover funds from WageWorks to PayFlex? If so, what does that mean for me?
Yes. The transition/blackout period is will be September 1 through September 19. The blackout period allows time to transfer carryover funds from the previous plan year. Keep in mind, you won’t have access to carryover funds from your Plan Year 2021 account(s) during the blackout period.

• If you’re continuing your TexFlex enrollment in Plan Year 2022, any carryover funds from your Plan Year 2021 health care or limited-purpose FSA won’t be available until September 20, 2021. However, you can start using your new TexFlex debit card on September 1 to pay for eligible expenses with Plan Year 2022 TexFlex funds.
• If you aren’t continuing your TexFlex enrollment in Plan Year 2022, but have carryover funds in a health care or limited-purpose FSA from Plan Year 2021, you won’t have access to those funds until September 20, 2021.

What is the last day to submit Plan Year 2021 claims to WageWorks?
If you have funds in your TexFlex FSA from Plan Year 2021, you can submit your eligible claims to WageWorks up until August 31, 2021.

What happens to claims submitted to WageWorks before August 31, 2021?
WageWorks will continue to process your claims and provide payment for approved claims submitted on or before August 31, 2021.

When can I submit eligible TexFlex FSA claims to PayFlex, and how do I submit them?

• For Plan Year 2021 claims, you can start submitting your eligible FSA claims to PayFlex on September 20, 2021. If you submit Plan Year 2021 claims to PayFlex before then, those claims will be denied. The claim filing deadline for Plan Year 2021 is December 31, 2021.
• For Plan Year 2022 claims, you can start submitting your eligible FSA claims to PayFlex on September 1, 2021. The claim filing deadline for Plan Year 2022 is December 31, 2022.

You can submit claims online at www.TexFlexERS.com, through the PayFlex Mobile^® app or by completing a paper claim form and faxing or mailing it to PayFlex. 

Will I get a new TexFlex debit card?

• If you are participating in a TexFlex health care or limited-purpose FSA in Plan Year 2022, you will get a debit card from PayFlex, at no cost to you, by September 1, 2021.


• If you aren’t participating in a TexFlex health care or limited-purpose FSA for Plan Year 2022, but have carryover funds in one of those accounts left from Plan Year 2021, you’ll get a new PayFlex debit card in September.


• If you aren’t participating in a TexFlex health care or limited-purpose FSA for Plan Year 2022, and don’t have health care or limited-purposed carryover funds from Plan Year 2021, you will not get a new PayFlex debit card.


• Current FSA participants: If you currently have a TexFlex debit card from WageWorks, continue to use it for eligible expenses through August 31, 2021. It will no longer work after August 31. If you still have Plan Year 2021 health care or limited-purpose funds available after August 31, those funds will be moved to a TexFlex FSA with PayFlex. You can start using your new TexFlex debit card from PayFlex to pay with Plan Year 2021 carryover funds on September 20, 2021. You can use the card from PayFlex with Plan Year 2022 funds on September 1.


• New FSA enrollees for Plan Year 2022: You can start using your new TexFlex health care or limited-purpose FSA debit card from PayFlex on September 1, 2021.


• The card is not available to dependent care FSA participants.


• When you set up your online account with PayFlex, you’ll need your new TexFlex debit card nearby. This is so you can enter the last 4 digits of your card number to help verify your account.


• You can ask for additional cards for dependents through www.TexFlexERS.com or by calling PayFlex at (866) 353-9839 (TTY: 711). There is no cost to you for additional cards.


• As always, you should save receipts, Explanations of Benefits (EOBs) and itemized statements for your debit card purchases.

What is the last day I can use my TexFlex card from WageWorks?
The last day you can use your TexFlex card from WageWorks is August 31, 2021. You should destroy your WageWorks debit card on September 1.

Is there a way to manage my TexFlex FSA online or through an app?

• Yes. If you want to manage your FSA(s) or submit claims online in Plan Year 2022, you will need to set up a new online account. Visit www.TexFlexERS.com on or after September 1 to set up a new online account.
  • Although the website has the same address, it will have a new look and navigation. Take a few minutes to get familiar with it!
  
  
  • TexFlex health care and limited-purpose FSA participants - Be sure to have your new TexFlex debit card nearby when you set up your online account. You’ll need to enter the last 4 digits of your card number.
  
  
• PayFlex also offers a mobile app to manage your TexFlex account(s). You can view your balance(s) and transactions, submit claims and more. Search for the PayFlex Mobile^® app in the Apple App Store or Google Play.


• Continue to use your current account at www.TexFlexERS. com or the WageWorks app through August 31 to submit a claim or access Plan Year 2021 account information.

What are the rules for unused FSA funds?
Plan Year 2021 funds: FSA rules are not changing because of the new TPA. However, because of the COVID-19 pandemic, the Internal Revenue Service (IRS) is allowing dependent care, health care and limited-purpose FSA participants to carry over all unused funds from the plan year ending August 31, 2021. The carryover is automatic and applies to dependent care, health care and limited-purpose FSAs. Participants do not need to take action to carry over unused funds from Plan Year 2021 to Plan Year 2022. Learn more about pandemic-related changes to FSAs.

• In past years, the carryover amount for the health care and limited-purpose FSAs was $500 per year.
• Dependent care FSAs usually don’t have a carryover and instead have a 2½-month grace period in which to spend unused funds from the previous plan year. Because of the carryover this year, there will not be a dependent care grace period after the end of Plan Year 2021.

Plan Year 2022 funds:
The carryover minimums and maximums and grace period will be back in place for Plan Year 2022:

• The health care and limited-purpose FSAs allow participants to carry over up to $550 in unused funds from Plan Year 2022 to Plan Year 2023. The minimum carryover amount is $25 if you do not re-enroll for the next plan year. Any unused funds over $550 will be forfeited.
• The dependent care FSA does not allow any funds to carry over. Instead, there’s a 2½-month grace period after August 31 in which participants can spend unused funds on eligible expenses. Plan Year 2022 funds not spent by November 15, 2022 will be forfeited.

Is ERS continuing to offer the commuter spending account program?
ERS is discontinuing the TexFlex commuter spending account (CSA) program, effective September 1. Current CSA participants can continue to incur claims toward their transit and parking accounts through August 31, 2021. If you have funds left in your parking account after August 31, you will have until December 31, 2021 to file claims for reimbursement of eligible parking expenses incurred before September 1. (The runout period to file claims for expenses incurred before September 1 applies only to parking accounts, not transit accounts.)

WageWorks will continue to administer the CSA program, and you can use your current debit card through August 31, 2021.

After December 31, ERS will refund to each participant any funds that remain in their CSA(s) as of January 1, 2022. Balances of less than a certain amount may not be refunded and instead will forfeit to the TexFlex plan to help offset administrative costs.

ERS based its decision to no longer offer CSAs on very low participation that has led to unsustainable administrative costs. Less than 1% of eligible employees participated in the program, and the $3 monthly account fees didn’t cover the costs of managing the program.

ERS will provide more details to current CSA participants in the coming months.

Who do I contact for questions about TexFlex?

• You can call PayFlex with questions about your Plan Year 2022 FSA(s) at (866) 353-9839 (TTY: 711), Monday through Friday, 7 a.m. to 7 p.m. CT and Saturday, 9 a.m. to 2 p.m. CT.


• For questions about your Plan Year 2021 FSA(s), continue to call WageWorks through August 31 at (844) 884-2364 (TTY: 711), Monday through Friday, 7 a.m. to 7 p.m. CT.


• You can contact WageWorks through December 31, 2021 for questions about your TexFlex commuter spending account.