What's New

What's New

Learn about TexFlex news, updates and legislative changes.

August 2022

REMINDER: Spend your TexFlex FSA dollars

You may have money to spend in your TexFlex flexible spending account (FSA). We don’t want you to lose that money. To check your balance, log into www.TexFlexERS.com or the PayFlex Mobile^® app.

Important dates to remember

Keep in mind — if you have a health care or limited-purpose FSA, you can carry over up to $550 to Plan Year 2023. There is a minimum carryover amount of $25 if you do not re-enroll in the new plan year.

If you have a dependent care FSA, unused funds will not carry over. But you do have until November 15, 2022 to spend Plan Year 2022 funds in your dependent care FSA.

July 2022

Get your summer essentials — use your health care FSA to pay

Summer is here. It’s time to stock up on some of your essentials so you can fully enjoy your time outdoors. Simply use your TexFlex health care flexible spending account (FSA) for items like:

How to use your funds
If you have a health care FSA, you can use your TexFlex debit card to pay for these eligible items. Or you can pay with cash, check or a personal credit card. Then, submit a claim to pay yourself back. You can do this at www.TexFlexERS.com or through the PayFlex Mobile^® app. You can also download a claim from the PayFlex member website and fax or mail it with your supporting documents.

Need to verify a card purchase? Here’s what to send.

The best type of documentation to send is the Explanation of Benefits (EOB) from your insurance company. If you don’t have an EOB, you can send an itemized statement.

Keep in mind, your documents must include these five things:

1. Patient name
2. Provider name
3. Date(s) of service (not date of payment)
4. Type or description of service
5. Your cost, which is the final amount you owe after any discounts or insurance payments are fully applied

Note: We can’t accept documents with an “pending” or “estimated” amount due, even if it had already been paid to the provider.

May 2022

Plan your TexFlex FSA contribution amount

Summer Enrollment will be here before you know it. Before you enroll or re-enroll in a TexFlex flexible spending account (FSA), you should:

• Review what you spent during the current plan year. If you are currently enrolled, you can view your claim and transaction history at www.TexFlexERS.com.
• Review the list of eligible expenses and think about how much you’ll spend on health care and/or dependent care in Plan Year 2023 (September 1, 2022 through August 31, 2023).
• Decide how much you want to put into a pretax account (up to the IRS limit). Below are the limits for Plan Year 2023.

TexFlex FSA contribution limits

*The health care and limited-purpose FSA contribution limit does not include any unused funds carried over from Plan Year 2022. Remember, you can carry over up to $550 to Plan Year 2023.

**If you and your spouse each have a dependent care account, you are limited to $5,000 between the two of you.

April 2022

Don't forget to spend your TexFlex FSA dollars

You may have money to spend in your TexFlex flexible spending account (FSA). We don’t want you to lose that money. To check your balance, log into www.TexFlexERS.com or the PayFlex Mobile^® app.

Keep in mind — if you have a health care or limited-purpose FSA, you can carry over up to $550 to Plan Year 2023. There is a minimum carryover amount of $25 if you do not re-enroll in the new plan year. If you have a dependent care FSA, unused funds will not carry over. But you do have until November 15, 2022 to spend Plan Year 2022 funds in your dependent care FSA.

Important dates to remember

How to use your funds

• TexFlex debit card: If you have a health care or limited-purpose FSA, you can use your TexFlex debit card to pay for eligible expenses.
• Pay yourself back: You can pay for eligible expenses with cash, check or a personal credit card. Then, submit a claim to pay yourself back. You can do this at www.TexFlexERS.com or through the PayFlex Mobile^® app. You can also download the FSA claim form from the TexFlex website and fax or mail with your supporting documents.
• Pay your provider: You can use the TexFlex website to file a claim and pay your provider directly from your FSA.

Quick tips

• You can view a list of common eligible expenses on the TexFlex website.
• If you’re paying for eligible products, services or care, you must have incurred the cost during the Plan Year 2022.
• Save your detailed receipts, itemized statements and Explanations of Benefits.
• If you’re submitting claims, don’t forget to include supporting documents. Your documents must show:
  • merchant/provider name;
  • patient name (if applicable);
  • date of service;
  • description of service and
  • final amount you had to pay.*

  
  *We can’t accept documents that show an “estimated” or “pending” amount from insurance.

   

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  March 2022

  Feminine hygiene products are FSA-eligible

  Attention ladies! Did you know feminine hygiene products are FSA-eligible? It’s true! You can use your TexFlex health care FSA to pay for products like:

  • menstrual cups/pads/sponges,
  • over-the-counter pain relievers,
  • panty liners,
  • period underwear and
  • tampons.

  
  As women know, feminine hygiene products are expensive. In the United States, women spend about $2,000 in their lifetime on tampons alone.¹ Consider using your TexFlex health care FSA to pay. Simply swipe your TexFlex debit card or pay out of pocket and submit a claim for reimbursement.

  Footnotes
  ¹ https://onlinenursing.duq.edu/master-science-nursing/the-ultimate-guide-to-feminine-hygiene/

   

  Are your TexFlex debit card purchases eligible?

  The Internal Revenue Service (IRS) guidelines require PayFlex to verify all purchases made with the TexFlex debit card are eligible expenses. During the plan year, PayFlex may ask you to send documents to prove that your card purchases are truly eligible expenses. Be sure to save your receipts, statements and Explanations of Benefits (EOBs) just in case.

  If you get a letter by mail or email or you see an alert posted on your online account, respond immediately to keep your card active.

  To learn more about verifying your card purchases, review the  TexFlex debit card verification guide.

   

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  February 2022

  How to manage your TexFlex FSA on the go

  Living life on the go means you need a solution that offers flexibility and the power to access your TexFlex funds whenever you want, wherever you are. That’s where the PayFlex Mobile^® can help.

  With the PayFlex Mobile app, you can:

  • check your TexFlex FSA balance, payments and deposits,
  • submit claims for reimbursement,
  • pay a provider from your TexFlex health care or limited-purpose FSA,
  • set up email, text and push notifications and
  • use the Eligible Expense Scanner to see if an item is eligible.

  
  Don’t have the app? Get it for free from your mobile device’s app store.

  Download on the App Store >
  Get it on Google Play >

  To log in, use the same username and password you use for the TexFlex site. If you haven’t set up your online account, create your profile today.

   

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  January 2022

  Have you set up your online account for TexFlex?

  If you have a TexFlex FSA, you can set up your online account. Health care FSA and limited-purpose FSA participants — be sure to have your TexFlex debit card nearby. You’ll need it to set up your online account.

  To get started, click LOGIN and select CREATE PROFILE.

  Once you set up your online account, you can:

  • set up account notifications,
  • set up direct deposit,
  • check your balance,
  • view account activity and
  • submit claims for reimbursement.

   

  Cold and flu season is here — your TexFlex health care FSA can help

  It’s hard to avoid getting sick this time of year. You may need some over-the-counter items to get some relief. Don’t forget, you can use your TexFlex health care FSA to pay for items like:

  • allergy medicines,
  • cold/cough medicines,
  • cold sore and fever blister treatments,
  • fever reducers and
  • pain relievers.

  
  Check out the FSAstore® to see what’s eligible and get what you need.

   

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  November 2021

  Get your money faster by linking a bank account

  Linking a bank account is also known as setting up direct deposit. Once you set this up, you can get your claim payments deposited directly into your checking or savings account. It’s the fastest way to get reimbursed.

  How to link an account / set up direct deposit

  • Log in to www.TexFlexERS.com.
  • Go to Account Settings.
  • Then click Bank accounts.
  • Click LINK BANK ACCOUNTS TO MY REIMBURSEMENT ACCOUNT(S).
  • Select the bank account type (checking or savings) and enter your routing number and account number.
  • Check the box to authorize PayFlex to link your account and click SAVE AND CONTINUE.
  • Review your bank account information and click SAVE AND CONTINUE. And that’s it!

   

  Save receipts, statements & Explanations of Benefits

  We may ask you to send documents to verify a card purchase is eligible. Be sure to respond immediately to keep your TexFlex debit card active.

  You can submit documents online, through the PayFlex Mobile® app or by fax or mail. Your documents must show:

  • merchant/provider name,
  • patient name (if applicable),
  • date of service,
  • description of service and
  • final amount you had to pay.*

  
  *We can’t accept documents that show an “estimated” or “pending” amount from insurance.

  Have questions?
  Check out the  TexFlex debit card verification guide.

   

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  September 2021

  Dates to remember for dependent care FSAs

  Did you have a dependent care FSA in Plan Year 2021 (September 1, 2020 – August 31, 2021) or did you enroll in a dependent care FSA for Plan Year 2022 (September 1, 2021 – August 31, 2022)? If so, read the important information below.

  If you enrolled in a dependent care FSA for Plan Year 2022, you can use your funds from September 1, 2021 through November 15, 2022. You can begin submitting claims for reimbursement on September 1, 2021 through December 31, 2022.

  If you have funds left in your Plan Year 2021 account after December 31, 2021, PayFlex will move your remaining funds to your Plan Year 2022 account on January 12, 2022. You can then use those funds to pay for eligible services incurred from September 1, 2021 through November 15, 2022. You can begin submitting claims for reimbursement on January 12, 2022 through December 31, 2022.

  If you did not enroll in a dependent care FSA for Plan Year 2022 and you have funds left in your Plan Year 2021 account after December 31, 2021, PayFlex will move your remaining funds to a Plan Year 2022 account on January 12, 2022. You can then use your Plan Year 2022 account to pay for eligible services incurred from September 1, 2021 through November 15, 2022. You can begin submitting claims for reimbursement on January 12, 2022 through December 31, 2022.

   

  Unused health care and limited-purpose FSA funds from Plan Year 2021 will move to PayFlex

  All unused (or “carryover”) Plan Year 2021 health care and limited-purpose flexible spending account (FSA) funds will transfer to PayFlex in September.

  Any health care FSA or limited-purpose FSA carryover funds from your Plan Year 2021 account(s) won’t be available until September 20, 2021. However, if you continued your enrollment in your FSA, you can start using your Plan Year 2022 funds on September 1.

  You should wait until late-September to file claims for eligible health care and limited-purpose expenses incurred in Plan Year 2021 but be sure to file those claims by December 31, 2021.

  We will provide more information on the dependent care FSA carryover funds by the end of September.

   

  Age requirement changing for dependent care FSAs

  *Updated October 1, 2021

  In Plan Year 2021, you could use your TexFlex dependent care FSA for children under age 14. That age requirement is changing for Plan Year 2022.

  If you have a dependent care FSA for Plan Year 2022, your eligible expenses must be for a dependent that is:

  • claimed by you as a federal income tax exemption,
  • residing in your household, and
  • under age 13, or physically/mentally incapable of self-care.
  • claimed by you as a federal income tax exemption,
  • residing in your household, and
  • under age 13, or physically/mentally incapable of self-care.

  
  *In Plan Year 2022, you can incur eligible expenses for your eligible dependent child through the day before they turn 13. For example, let’s say your dependent turns 13 on March 15, 2022. You could use your dependent care FSA for eligible expenses incurred from September 1, 2021 through March 14, 2022. The last day to file claims for those expenses is December 31, 2022.
  

   

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  August 2021

  Set up your online account

  Starting September 1, PayFlex will administer TexFlex FSAs. If you have a TexFlex FSA, you can set up your online account. Then you can do things like:

  • Set up account notifications and direct deposit
  • View your balance and account activity
  • Submit claims for reimbursement

  
  Health care and limited-purpose FSA participants – Be sure to have your  TexFlex debit card nearby. You’ll need it to set up your online account.

  Once you set up your online account, download the  PayFlex Mobile^® app. Login with the same username and password as the website. Then you can easily manage your TexFlex account on the go.

   

  New TexFlex debit cards for health care and limited-purpose FSA participants

  • If you are participating in a TexFlex health care or limited-purpose FSA in Plan Year 2022, you will get a debit card from PayFlex, at no cost to you, by September 1.
  
  
  • If you aren’t participating in a TexFlex health care or limited-purpose FSA for Plan Year 2022 but have carryover funds in one of those accounts left from Plan Year 2021, you’ll get a new  TexFlex debit card in September.
  
  
  • Current FSA participants: If you currently have a TexFlex debit card from WageWorks, continue to use it for eligible expenses through August 31, 2021. It will no longer work after August 31. If you still have Plan Year 2021 health care or limited-purpose funds available after August 31, those funds will be moved to a TexFlex FSA with PayFlex. On September 20, 2021, you can start using your new TexFlex debit card from PayFlex to pay with Plan Year 2021 carryover funds. You can use the card from PayFlex to pay with Plan Year 2022 funds on September 1.
  
  
  • New FSA enrollees for Plan Year 2022: You can start using your new TexFlex health care or limited-purpose FSA debit card from PayFlex on September 1, 2021.
  
  
  • The card is not available to dependent care FSA participants.
  
  
  • When you set up your online account with PayFlex (on or after September 1), you’ll need your new TexFlex debit card nearby. This is so you can enter the last 4 digits of your card number to help verify your account.
  
  
  • You can order additional cards for dependents through this website. To do that, you must first create an online account. Otherwise, you can call PayFlex at (866) 353-9839 (TTY: 711) to order a card for your dependent. There is no cost to you for additional cards.
  
  
  • As always, you should save receipts, Explanations of Benefits (EOBs) and itemized statements for your debit card purchases.

  
   

  Quick tips from PayFlex

  PayFlex is excited to be the new TexFlex flexible spending accounts (FSA) administrator. We are here to help you! See our Contact Us page if you need to reach us. Below are some quick tips to help you make the most of your TexFlex funds.

  • Visit the TexFlex website to find helpful resources such as the “how to” guides.
  
  
  • Register for an online account to check your balance and submit reimbursement requests.
  
  
  • Download the PayFlex Mobile app. Once you have an online account, download the app for free. Use the mobile app to scan products to find out if they are eligible expenses.
  
  
  • Activate your TexFlex debit card if you enrolled in the health care or limited-purpose FSA.
  
  
  • Don’t forget to use your TexFlex funds. You can use your TexFlex debit card, if available or you can pay with another form of payment and submit your claims on the TexFlex website or PayFlex Mobile^® app. You may also mail or fax claims. When you submit claims for reimbursement, your documents must show:
    • merchant/provider name,
    • patient name (if applicable),
    • date of service,
    • description of service and
    • final amount you had to pay.*

    
    *We can’t accept documents that show an “estimated” or “pending” amount from insurance.

  • Submit the required documentation when requested. We may ask you to send documents to verify a card purchase is eligible. Your documents must show the information listed above. Be sure to respond immediately to keep your TexFlex debit card active.

   

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  June 2021

  New Administrator for TexFlex accounts

  Starting September 1, 2021, PayFlex will be the third-party administrator (TPA) for TexFlex flexible spending accounts (FSAs), including health care, dependent care and limited-purpose FSAs. The current TPA, WageWorks, will continue to manage the FSAs through August 31, 2021.

   Learn what this means for TexFlex participants

  View frequently asked questions about the transition to PayFlex

  
  
  

  Consolidated Appropriations Act's impact on flexible spending accounts (FSAs)

  The Consolidated Appropriations Act of 2021 allowed certain changes to the TexFlex program for Plan Year 2020 and 2021. These changes do not apply to Plan Year 2022.