What's New
Learn about TexFlex news, updates and legislative changes.
November 2021
Get your money faster by linking a bank account
Linking a bank account is also known as setting up direct deposit. Once you set this up, you can get your claim payments deposited directly into your checking or savings account. It’s the fastest way to get reimbursed.
How to link an account / set up direct deposit
- Log in to www.TexFlexERS.com.
- Go to Account Settings.
- Then click Bank accounts.
- Click LINK BANK ACCOUNTS TO MY REIMBURSEMENT ACCOUNT(S).
- Select the bank account type (checking or savings) and enter your routing number and account number.
- Check the box to authorize PayFlex to link your account and click SAVE AND CONTINUE.
- Review your bank account information and click SAVE AND CONTINUE. And that’s it!
Save receipts, statements & Explanations of Benefits
We may ask you to send documents to verify a card purchase is eligible. Be sure to respond immediately to keep your TexFlex debit card active.
You can submit documents online, through the PayFlex Mobile® app or by fax or mail. Your documents must show:
- merchant/provider name,
- patient name (if applicable),
- date of service,
- description of service and
- final amount you had to pay.*
*We can’t accept documents that show an “estimated” or “pending” amount from insurance.
Have questions?
Check out the TexFlex debit card verification guide.
September 2021
Dates to remember for dependent care FSAs
Did you have a dependent care FSA in Plan Year 2021 (September 1, 2020 – August 31, 2021) or did you enroll in a dependent care FSA for Plan Year 2022 (September 1, 2021 – August 31, 2022)? If so, read the important information below.
If you enrolled in a dependent care FSA for Plan Year 2022, you can use your funds from September 1, 2021 through November 15, 2022. You can begin submitting claims for reimbursement on September 1, 2021 through December 31, 2022.
If you have funds left in your Plan Year 2021 account after December 31, 2021, PayFlex will move your remaining funds to your Plan Year 2022 account on January 12, 2022. You can then use those funds to pay for eligible services incurred from September 1, 2021 through November 15, 2022. You can begin submitting claims for reimbursement on January 12, 2022 through December 31, 2022.
If you did not enroll in a dependent care FSA for Plan Year 2022 and you have funds left in your Plan Year 2021 account after December 31, 2021, PayFlex will move your remaining funds to a Plan Year 2022 account on January 12, 2022. You can then use your Plan Year 2022 account to pay for eligible services incurred from September 1, 2021 through November 15, 2022. You can begin submitting claims for reimbursement on January 12, 2022 through December 31, 2022.
Unused health care and limited-purpose FSA funds from Plan Year 2021 will move to PayFlex
All unused (or “carryover”) Plan Year 2021 health care and limited-purpose flexible spending account (FSA) funds will transfer to PayFlex in September.
Any health care FSA or limited-purpose FSA carryover funds from your Plan Year 2021 account(s) won’t be available until September 20, 2021. However, if you continued your enrollment in your FSA, you can start using your Plan Year 2022 funds on September 1.
You should wait until late-September to file claims for eligible health care and limited-purpose expenses incurred in Plan Year 2021 but be sure to file those claims by December 31, 2021.
We will provide more information on the dependent care FSA carryover funds by the end of September.
Age requirement changing for dependent care FSAs
*Updated October 1, 2021
In Plan Year 2021, you could use your TexFlex dependent care FSA for children under age 14. That age requirement is changing for Plan Year 2022.
If you have a dependent care FSA for Plan Year 2022, your eligible expenses must be for a dependent that is:
- claimed by you as a federal income tax exemption,
- residing in your household, and
- under age 13, or physically/mentally incapable of self-care.
*In Plan Year 2022, you can incur eligible expenses for your eligible dependent child through the day before they turn 13. For example, let’s say your dependent turns 13 on March 15, 2022. You could use your dependent care FSA for eligible expenses incurred from September 1, 2021 through March 14, 2022. The last day to file claims for those expenses is December 31, 2022.
August 2021
Set up your online account
Starting September 1, PayFlex will administer TexFlex FSAs. If you have a TexFlex FSA, you can set up your online account. Then you can do things like:
- Set up account notifications and direct deposit
- View your balance and account activity
- Submit claims for reimbursement
Health care and limited-purpose FSA participants – Be sure to have your TexFlex debit card nearby. You’ll need it to set up your online account.
Once you set up your online account, download the PayFlex Mobile® app. Login with the same username and password as the website. Then you can easily manage your TexFlex account on the go.
New TexFlex debit cards for health care and limited-purpose FSA participants
- If you are participating in a TexFlex health care or limited-purpose FSA in Plan Year 2022, you will get a debit card from PayFlex, at no cost to you, by September 1.
- If you aren’t participating in a TexFlex health care or limited-purpose FSA for Plan Year 2022 but have carryover funds in one of those accounts left from Plan Year 2021, you’ll get a new TexFlex debit card in September.
- Current FSA participants: If you currently have a TexFlex debit card from WageWorks, continue to use it for eligible expenses through August 31, 2021. It will no longer work after August 31. If you still have Plan Year 2021 health care or limited-purpose funds available after August 31, those funds will be moved to a TexFlex FSA with PayFlex. On September 20, 2021, you can start using your new TexFlex debit card from PayFlex to pay with Plan Year 2021 carryover funds. You can use the card from PayFlex to pay with Plan Year 2022 funds on September 1.
- New FSA enrollees for Plan Year 2022: You can start using your new TexFlex health care or limited-purpose FSA debit card from PayFlex on September 1, 2021.
- The card is not available to dependent care FSA participants.
- When you set up your online account with PayFlex (on or after September 1), you’ll need your new TexFlex debit card nearby. This is so you can enter the last 4 digits of your card number to help verify your account.
- You can order additional cards for dependents through this website. To do that, you must first create an online account. Otherwise, you can call PayFlex at (866) 353-9839 (TTY: 711) to order a card for your dependent. There is no cost to you for additional cards.
- As always, you should save receipts, Explanations of Benefits (EOBs) and itemized statements for your debit card purchases.
Quick tips from PayFlex
PayFlex is excited to be the new TexFlex flexible spending accounts (FSA) administrator. We are here to help you! See our Contact Us page if you need to reach us. Below are some quick tips to help you make the most of your TexFlex funds.
- Visit the TexFlex website to find helpful resources such as the “how to” guides.
- Register for an online account to check your balance and submit reimbursement requests.
- Download the PayFlex Mobile app. Once you have an online account, download the app for free. Use the mobile app to scan products to find out if they are eligible expenses.
- Activate your TexFlex debit card if you enrolled in the health care or limited-purpose FSA.
- Don’t forget to use your TexFlex funds. You can use your TexFlex debit card, if available or you can pay with another form of payment and submit your claims on the TexFlex website or PayFlex Mobile® app. You may also mail or fax claims. When you submit claims for reimbursement, your documents must show:
- merchant/provider name,
- patient name (if applicable),
- date of service,
- description of service and
- final amount you had to pay.*
*We can’t accept documents that show an “estimated” or “pending” amount from insurance. - Submit the required documentation when requested. We may ask you to send documents to verify a card purchase is eligible. Your documents must show the information listed above. Be sure to respond immediately to keep your TexFlex debit card active.
June 2021
New Administrator for TexFlex accounts
Starting September 1, 2021, PayFlex will be the third-party administrator (TPA) for TexFlex flexible spending accounts (FSAs), including health care, dependent care and limited-purpose FSAs. The current TPA, WageWorks, will continue to manage the FSAs through August 31, 2021.
Learn what this means for TexFlex participants
View frequently asked questions about the transition to PayFlex
Consolidated Appropriations Act's impact on flexible spending accounts (FSAs)
The Consolidated Appropriations Act of 2021 allowed certain changes to the TexFlex program for Plan Year 2020 and 2021. These changes do not apply to Plan Year 2022.